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Bright & Juicy

Lot Information

The Producer

The Kiangoi Factory, managed by the Rung’eto Cooperative Society, is located in Kirinyaga, Central Kenya. Established in the 1960s, it occupies a 7-acre plot of land, serving the Kiangoro and Karinga Villages. Farmers associated with the Rung’eto Cooperative cultivate their crops on Mount Kenya's slopes, known for producing intense, complex, and flavour-dense coffees. The Kiangoi Factory's unique aspect is its location in tea-growing zones.

Processing

The cherries composing this lot were harvested at altitudes ranging between 1600 and 1800 masl. Before processing, farmers hand-sort the cherries to remove unripe and overripe ones. After that, a 3-Disc Agaarde disc pulping machine is used to remove the skin and pulp from the cherries. The coffees are then graded by density into three categories. When it comes to the fermentation, the coffee is dry fermented for 18 to 36 hours in concrete tanks under a roof that provides shade for better temperature control during fermentation. After fermentation, the coffees are washed and again graded by density in washing channels and might sometimes be soaked in clean water overnight. To finalise the process the coffee is then sun-dried for 12 to 20 days on African drying beds.

How We Brew It

Delivery

We ship Monday to Friday with DHL/Bpost. Orders received before 8AM will generally ship that same day. Exceptions can occur.

Freshness

We roast 2-3 days per week. The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees as they gain more intensity and complexity 2-3 weeks after roasting.

Ground coffee

After roasting we pack and seal our coffee bags immediately. When you order ground coffee, be aware that the bag will be opened, so our team can grind your coffee.

Customer Service

Email us at hello@wideawake.coffee. We try to reply within 24 hours. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram. If you write us there we will refer you to hello@wideawake.coffee.

Need an invoice ? 

After ordering you will receive an order confirmation email with a link to a PDF invoice. If you're VAT liable, please fill out your VAT number on your cart page before checking out (below the order note box). Other company information can be filled out during checkout under the Billing Address. If you're logged in, you can find invoices for all your past orders on your account page. Can't find your invoice or forgot to add your VAT number? Email us at hello@wideawake.coffee.

Subscription changes

If you want to change or cancel your subscription, we kindly ask you to do that online. Login to your account, go to the "Account" tab, and click "Manage Subscription". 

Item Missing?

Let us know what is missing and we will refund you the item. Please provide us with a photo of the package and the content. 

Shipping Rates

We currently only ship within the EU. Shipping costs and the thresholds for free shipping are determined per country. 

Flexible Subscriptions

Compose the coffee subscription that perfectly matches your preferences & usage. 1KG of Duchess beans + 250G of ground Strawberry Fields + a couple of bottles of Oatly? Sure ! You can change or cancel at any time and even skip a delivery when needed.

How do I start?

Simple. Login to your account, go to any of our coffees, select the number of bags & grind size. Click “Subscribe” (instead of  “one off purchase”) and add to your cart. Repeat this for every coffee you wish to add to your subscription. You can even add some Oatly. Ready? Check out your cart. You’ll get the order shipped to your door every 30 days.

Manage your subscription

Login to your account and navigate to Account > Manage Subscriptions.

• Cancel or skip (part of) your subscription : select one of the products in your subscription. Scroll down and click Cancel/Skip. Repeat this for each subscription product if you want to skip/cancel your entire subscription.
• Add an extra bag : click “Add a product”. Select the coffee you want to add. Now choose if you want to receive the extra product every month or just once. Select the size (KG/250G) and grind size and click “Add a product”.
• Swap a bag (one off) : select the product in your subscription that you want to swap for a month. Scroll down and click “Swap Product”

Availability

We strive to always have all of our series stocked. If exceptionally a coffee is not available at the time of your subscription renewal, we will send you the closest alternative.

Pricing

When you start a subscription, your coffee price is locked in. We revise prices once a year in November. You will receive a notification if the price of the coffees you subscribed to changes.

Invoice

You can download a PDF invoice for each recurrence of your subscription. Login to your account and navigate to your Account Page.