FAQ

Delivery

We ship Monday to Friday with DHL. Orders received before 7AM ship the same day. Exceptions can occur.

Freshness

We roast 2-3 days per week. The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees as they gain more intensity and complexity 2-3 weeks after roasting.

Ground coffee

After roasting we pack and seal our coffee bags immediately. When you order ground coffee, be aware that the bag will be opened, so our team can grind your coffee. Pay attention when choosing your grind size as we cannot accept returns for wrong grind size selection. 

Customer Service

Email us at hello@wideawake.coffee. We try to reply within 24 hours. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram.

Need an invoice ? 

After ordering you will receive an order confirmation email with a link to a PDF invoice. If you're VAT liable, please fill out your VAT number on your cart page before checking out (below the order note box). Other company information can be filled out during checkout under the Billing Address. If you're logged in, you can find invoices for all your past orders on your account page. Can't find your invoice or forgot to add your VAT number? Email us at hello@wideawake.coffee.

Want to change a workshop date?

The tickets for our workshops are non-refundable. You can change dates up to maximum 2 weeks before the event via the website. For questions email us at hello@wideawake.coffee. All courses are taught at our Brussels Brew Bar in Rue de Flandre.

Subscription changes

Our subscriptions are highly flexible so you adapt it on the go. Login, go to your profile page and click "Manage Subscription". Here you can add/remove products from your subscription, skip a delivery, change the renewal date or frequency and pause or cancel your subscription. 

Item Missing?

Let us know what is missing and we will refund you the item. Please provide us with a photo of the package and the content. 

Shipping Rates

We ship to the EU, UK, Switzerland and Norway. Shipping costs and the thresholds for free shipping are determined per country.