FAQ
Delivery
We ship Monday to Friday with DHL/Bpost. Orders received before 8AM will generally ship that same day. Exceptions can occur.
Freshness
We roast 2-3 days per week. The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees as they gain more intensity and complexity 2-3 weeks after roasting.
Ground coffee
After roasting we pack and seal our coffee bags immediately. When you order ground coffee, be aware that the bag will be opened, so our team can grind your coffee.
Customer Service
Email us at hello@wideawake.coffee. We try to reply within 24 hours. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram. If you write us there we will refer you to hello@wideawake.coffee.
Need an invoice ?
After ordering you will receive an order confirmation email with a link to a PDF invoice. If you're VAT liable, please fill out your VAT number on your cart page before checking out (below the order note box). Other company information can be filled out during checkout under the Billing Address. If you're logged in, you can find invoices for all your past orders on your account page. Can't find your invoice or forgot to add your VAT number? Email us at hello@wideawake.coffee.
Subscription changes
If you want to change or cancel your subscription, we kindly ask you to do that online. Login to your account, go to the "Account" tab, and click "Manage Subscription".
Item Missing?
Let us know what is missing and we will refund you the item. Please provide us with a photo of the package and the content.
Shipping Rates
We currently only ship within the EU. Shipping costs and the thresholds for free shipping are determined per country.
Belgium
- Shipping Cost : €7.5
- Free shipping as of €35
EU Zone 1
- Germany, Netherlands, Luxembourg
- Shipping Cost : €8.5
- Free shipping as of €50
EU Zone 2
- France, Austria, Poland, Czechia, Croatia, Ireland
- Shipping Cost : €10
- Free shipping as of €100
EU Zone 3
- Denmark, Italy, Portugal, Spain, Sweden, Bulgaria, Hungary, Romania, Slovakia, Slovenia
- Shipping Cost : €12.5
- Free shipping as of €125
EU Zone 4
- Finland, Greece, Latvia, Lithuania, Estonia
- Shipping Cost : €20
- Free shipping as of €150