FAQ
When will my order be shipped?
We ship every weekday with DHL Parcel (EU) and DHL Express (worldwide). Orders received before 7AM ship the same day. The shipping time varies per destination.
Can I get an invoice?
Due to the introduction of the PEPPOL invoicing system in Belgium, we can currently only provide an invoice upon request by email. Send your order number together with your invoice information (Company, VAT, address) to hello@wideawake.coffee. We are working on an automated digital solution.
For EU clients that require an invoice with auto-transferred VAT, email us at hello@wideawake.coffee before ordering (Company, VAT, address). We will verify your VAT number within 3 working days.
How fresh is the coffee I receive?
The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees 2-4 weeks after roasting as they gain more intensity and complexity.
What to know about subscriptions?
Our subscriptions are flexible. You can change or cancel at any time. Log into your account, go to the Account tab and choose Manage my subscription.
Throughout the year, we release different microlots on our series. Your subscription price will automatically adapt to the new release. As a subscriber you always benefit from a 5% discount.
What to know when ordering ground coffee?
After roasting we pack and seal our coffee bags immediately. When you order ground coffee, be aware that the bag will be opened, so our team can grind your coffee. Pay attention when choosing your grind size as we do not accept returns for wrong grind size selection.