Office Box (6x1KG)

The solution for independents & small offices. These boxes contain 6KG bags of your preferred Wide Awake coffee series and come at a 10% professional discount. The boxes are shipped with DHL and you receive an automatic VAT invoice by email. 

If you're unfamiliar with our coffees, check the individual coffee pages for taste and origin info. We recommend :

• Semi automatic espresso machine : Duchess,  Duke and Moon Safari
• Automatic espresso machine (eg. WMF, Franke, Jura, etc) : 9 to 5
• Batch brew machine : Moon Safari or Easy Rider

You can order a Discovery Box to try all our espresso or filter coffees. 

Delivery

We ship Monday to Friday with DHL/Bpost. Orders received before 8AM will generally ship that same day. Exceptions can occur.

Freshness

We roast 2-3 days per week. The coffee we ship is usually roasted no longer than a week ago, but can be up to 2 weeks maximum. We recommend to rest our coffees as they gain more intensity and complexity 2-3 weeks after roasting.

Ground coffee

After roasting we pack and seal our coffee bags immediately. When you order ground coffee, be aware that the bag will be opened, so our team can grind your coffee.

Customer Service

Email us at hello@wideawake.coffee. We try to reply within 24 hours. Make sure to reference your order number. Please note that we don't do customer service via Facebook or Instagram. If you write us there we will refer you to hello@wideawake.coffee.

Need an invoice ? 

After ordering you will receive an order confirmation email with a link to a PDF invoice. If you're VAT liable, please fill out your VAT number on your cart page before checking out (below the order note box). Other company information can be filled out during checkout under the Billing Address. If you're logged in, you can find invoices for all your past orders on your account page. Can't find your invoice or forgot to add your VAT number? Email us at hello@wideawake.coffee.

Subscription changes

If you want to change or cancel your subscription, we kindly ask you to do that online. Login to your account, go to the "Account" tab, and click "Manage Subscription". 

Item Missing?

Let us know what is missing and we will refund you the item. Please provide us with a photo of the package and the content. 

Shipping Rates

We currently only ship within the EU. Shipping costs and the thresholds for free shipping are determined per country. 

Flexible Subscriptions

Compose the coffee subscription that perfectly matches your preferences & usage. 1KG of Duchess beans + 250G of ground Strawberry Fields + a couple of bottles of Oatly? Sure ! You can change or cancel at any time and even skip a delivery when needed.

How do I start?

Simple. Login to your account, go to any of our coffees, select the number of bags & grind size. Click “Subscribe” (instead of  “one off purchase”) and add to your cart. Repeat this for every coffee you wish to add to your subscription. You can even add some Oatly. Ready? Check out your cart. You’ll get the order shipped to your door every 30 days.

Manage your subscription

Login to your account and navigate to Account > Manage Subscriptions.

• Cancel or skip (part of) your subscription : select one of the products in your subscription. Scroll down and click Cancel/Skip. Repeat this for each subscription product if you want to skip/cancel your entire subscription.
• Add an extra bag : click “Add a product”. Select the coffee you want to add. Now choose if you want to receive the extra product every month or just once. Select the size (KG/250G) and grind size and click “Add a product”.
• Swap a bag (one off) : select the product in your subscription that you want to swap for a month. Scroll down and click “Swap Product”

Availability

We strive to always have all of our series stocked. If exceptionally a coffee is not available at the time of your subscription renewal, we will send you the closest alternative.

Pricing

When you start a subscription, your coffee price is locked in. We revise prices once a year in November. You will receive a notification if the price of the coffees you subscribed to changes.

Invoice

You can download a PDF invoice for each recurrence of your subscription. Login to your account and navigate to your Account Page.